Return & Exchange Policy
We want all of our customers to be happy with purchases made at our Website. Please be aware of the following return policy:
A. Returnable Items
Permissible Products for return must be unused, unworn, unwashed and undamaged, and must be returned in their original packaging, including hangers, garment bags, and other packaging materials. If your Product was shipped to a location within the United States, your return of that Product must be received by our personnel within thirty (30) days from the date of delivery of that Product. If your Product was shipped to a location outside the United States, your return of that Product must be received by us within forty-five (45) days from the date it was shipped to you. Unless otherwise provided in these Terms, the customer bears the cost of shipping Products back for return. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period.
A customer may make an exchange within thirty (30) days of delivery of their Product if:
1) They require a new size; or
2) There is a manufacture defect.
Contact Customer Service if any of the aforementioned scenarios apply. We will ship you a replacement Product based on our reassessment of your fit. Please keep your original Products until you receive your replacement. Once you receive your replacement Customer Service will contact you with next steps. If you do not hear from Customer Service within five (5) days it is your obligation to contact the department at 1-800-250-4255 or by email at firstname.lastname@example.org.
If a customer requires a second replacement of the Products, if due to manufacture defect or fit, then shipping cost is covered through an emailed return label. There is no cost to the customer for the shipment of the replacement Products. Both the original Products and the replacement Products will need to be mailed back using the e-mailed return label.
C. Finding Your Personal Fit the First Time As It Relates to Returns
Upon placing yourProduct order for a women’s pants, jeans, capris, shorts or any other Product, but specifically excluding a top (collectively, the “Fitlogic Products” and each, a “Fitlogic Product”), you will be asked to respond to questions to help determine your perfect size and shape. Your honesty and forthrightness is of the utmost importance when answering these questions. After you have completed the questionnaire you will receive your Fitlogic size and shape. For your first order only, if the Fitlogic Product you receive does not fit perfectly right out of the box, you can send it back and we will try and correct your fit one time. We will work with you to make sure we are sending you the best solution. Understand that without complete honesty when answering the fit questions, it is difficult to easily identify your personal fit. If after the second Fitlogic Product is shipped it still does not fit, you can return it within thirty (30) days of delivery and get a refund of the original purchase amount less any shipping and handling. Please note $5 will be deducted from your final refund amount to cover restocking. If you are based in the United States, we will give a maximum of sixty (60) days for you to find a Fitlogic Product that fits you. If you are based outside the United States, we will give a maximum of seventy-five (75) days for you to find a Product that fits you.
D. Shipment of Returns
If you are in the United States and would like to return a returnable Product, please contact Customer Service by calling 1-800-250-4255 to get an RMA number. Before any Products can be returned, a customer must contact Customer Service for a RMA (Return Merchandise Authorization) number and instruction on how to process the return.
E. Canadian Duties and Taxes
If you are returning goods shipped by us to Canada, please note that we will not refund any duties and taxes paid to Canadian federal or provincial government. To inquire about such a refund, please directly contact the Canada Border Services Agency.
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